Usage and Access
With the User Events report you can view users' DND (Do Not Disturb) and group activity in a selected date range.
For DND (Do Not Disturb), the report shows the time and date users activated and ended the feature on their phone lines.
For queues and hunt groups, the report shows the time and date when users logged in and out.
Access the User Events screen from the Admin Center Menu>Reports>User Events.
Date Range
The Date range field offers predefined date choices – Today, Yesterday, Last Week, etc.
You can also use the Enter a custom date range field to select a date range of your choice. Click the date to enter the date manually with your keyboard or click 
to the start and end date from a calendar.
Display Columns and Sorting
Events are displayed under the columns you check or uncheck in the Manage Columns menu.
Type: The type of the event – DND, Hunt Group, or Queue.
Event: The hunt group, queue, or user/phone line affected by the event.
Start: The starting date and time of the event.
End: The ending date and time of the event. This will show Active if the event has not ended (that is, the user has not yet turned off DND or logged out.)
Duration: The time between the start and end of the event. This will be blank if the event is still active.
Destination: The phone line that was affected by the event. For DND events this is left blank as the phone line/user is already listed under the Event column.
User (hidden by default): The user and his extension that are affected by the event.
Sorting Columns
You can sort the report by clicking the Type, Start, End, Duration, or User columns (the Event and Destination columns are not sortable). Clicking once will sort by ascending order (
) and clicking again will sort by descending order (
). If the End column is sorted in ascending order it will begin with Active events.
Applying Filters
You can use one or several filters to narrow down and refine the results shown in the report. The filter toolbar can be shown or hidden using the 
button.
If the filter bar is hidden, the filter button will appear with a green dot (
), when there are active filters applied, to remind you some report results are being filtered out.
Select 
on the title of an active filter or Clear when opening the filter to clear your selections for it or remove all filters by selecting Clear all.
Type: Select to include or exclude DND, Hunt Group, or Queue events in the report.
If none is selected (the default choice), all three event types will be included.
Users: Select which users will be included in the report. If none is selected, all users will be included.
Hunt Groups: Select which hunt groups will be included in the report. If none is selected, all hunt groups will be included.
Queues: Select which queues will be included in the report. If none is selected, all queues will be included.
Filtering Errors
Note that if you select to show hunt groups or queues without including the relevant Type filter, nothing will be shown in the report and you will get an error saying "We couldn't find any results matching your criteria". Fix this by clearing the Type field (so all types are included) or check the hunt group or queue filters.
Obviously, nothing will be shown if the selected hunt groups or queues do not have any events in the selected date range. Fix this by clearing the filters to show all possible group events and then select the hunt groups or queues to include in the filter from the given results.